Returns & Exchanges

At Vape Connect Online, we stand by the quality of our products and offer a 30-day return policy for unused, sealed items to ensure your total satisfaction. Please note that for hygiene and safety reasons, e-liquids and used coils cannot be returned once opened.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Items

  Securely pack the unused products in their original packaging, ensuring all manuals and accessories are included to qualify for a full refund.

• 3.
  Ship to Our Warehouse

  Affix the provided return label or ship the package to our designated returns center using a trackable shipping method for your protection.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.